Privacy Policy

1. Data controller

The Planas website is used by LLP "Klimatrade" to inform clients and partners about climate equipment, service, documentation and cooperation terms.

For questions about personal data processing, contact info@klimatrade.pro or use the website contact form.

2. Data we collect

We collect personal data that users provide when submitting inquiry, feedback, subscription or consultation forms.

• name and contact details: phone number, email;
• city, region, company or role if these fields are present in the form;
• message content, equipment interests and request history;
• technical website data: IP address, device and browser type, visited pages, cookies and similar identifiers.

3. Processing purposes

We collect and process personal data to handle incoming requests and perform actions requested by the user on the website.

• contact the user regarding an inquiry, consultation, service or partnership request;
• select equipment, prepare a commercial offer or answer a question;
• keep request records, improve service quality and website performance;
• send informational messages if the user subscribed or requested such materials;
• comply with the laws of the Republic of Kazakhstan.

4. Legal grounds

Processing is carried out under the laws of the Republic of Kazakhstan, including the Law “On Personal Data and Their Protection”. By submitting a form and ticking the consent checkbox, the user consents to the collection and processing of personal data for the stated purposes.

The user may choose not to provide personal data, but in that case we may be unable to process the request or respond.

5. Transfers to third parties

We do not sell personal data. Data may be transferred to hosting providers, CRM systems, communication services, analytics, technical support and other contractors only to the extent required for website operation and request processing.

Data may be disclosed to public authorities where required by the laws of the Republic of Kazakhstan.

6. Storage and protection

Personal data is stored no longer than necessary for processing purposes, handling requests, and fulfilling contractual or legal obligations.

We use organizational and technical measures to protect data from unauthorized access, alteration, disclosure or destruction.

7. User rights

Under the laws of the Republic of Kazakhstan, users may request information about the processing of their personal data, request correction, blocking or deletion, and withdraw consent unless further processing is required by law.

To exercise these rights, send a request to info@klimatrade.pro and include contact details so we can identify the request.

8. Policy updates

We may update this policy when the website, data processing practices or legislation changes. The current version is published on this page.