Legal information

Terms of Use

These terms govern the use of the Planas website, catalog, materials, inquiry forms and other website sections.

Updated: June 12, 2026

Applicable law

The website operates in Kazakhstan. Personal data processing is governed by the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”, and the relationship between the parties is governed by the laws of the Republic of Kazakhstan.

1. General provisions

The Planas website provides information about climate equipment, documentation, service centers, news and contact options for LLP "Klimatrade".

By using the website, the user confirms that they have read these terms and agree to comply with them.

2. Website information

We aim to keep product specifications, images, availability, documentation and descriptions up to date, but information may be changed by the manufacturer or supplier without prior notice.

Website materials are provided for informational purposes and do not constitute a public offer unless expressly stated on a page or in a separate agreement.

3. Requests and feedback

Users may submit inquiries, messages, consultation, service or partnership requests through website forms.

When submitting a form, the user must provide accurate contact details. We use this data to process the request and contact the user.

4. Personal data

When forms are used, the website collects personal data to process requests, prepare responses, offers and provide requested services.

Personal data collection and processing are carried out in accordance with the laws of the Republic of Kazakhstan and the website Privacy Policy.

5. User conduct

  • do not disrupt the website, servers, forms or APIs;
  • do not send malicious code, spam, false requests or unlawful materials;
  • do not copy website materials for commercial use without written permission from the rights holder;
  • do not use the website in a way that violates the laws of the Republic of Kazakhstan or third-party rights.

6. Intellectual property

Texts, images, logos, design, catalog structure and other website materials belong to their rights holders or are used lawfully.

Materials may be quoted with an active link to the website if such use does not distort the meaning and does not violate rights.

7. Liability

The website is provided as is. We do not guarantee uninterrupted operation and are not liable for temporary unavailability caused by maintenance, communication failures or third-party actions.

The user is responsible for the accuracy of provided data and for consequences of using the website in violation of these terms.

8. Changes and disputes

We may update these terms. The new version takes effect upon publication on the website unless it states otherwise.

Disputes related to website use are resolved under the laws of the Republic of Kazakhstan.